Troubleshooting: Widget Not Showing Free Gift BOGO BXGY App

If your gift widget isn't appearing on your storefront, work through these checks in order.

1. App embed is not enabled

This is the most common cause. Go to Online Store → Themes → Customise → App Embeds in the Shopify admin. Toggle Essential Free Gifts on and click Save.

2. Placement is not published

In the Design tab, each placement must be published separately. Open the placement and check the button — if it says Publish, the placement is not live yet. Click it.

3. You're not meeting the offer conditions

The widget always shows, but the gift only unlocks once conditions are met. Test by: - Adding the required trigger product to the cart (BXGY / BOGO) - Reaching the minimum cart value (Spend X Get Gift)

If you want to see all states without meeting conditions, check the Preview button in the Design tab.

4. Offer is scheduled or expired

Check the dashboard. Scheduled means the start date hasn't arrived yet. Expired means the end date has passed. Edit the offer and update the scheduling.

5. Page targeting is too narrow

In the Design tab, check the Page targeting setting for the placement. If it's set to specific products or collections, the widget only shows on those pages. Temporarily switch to "All products" to test.

6. Market targeting excludes your current market

If the offer is set to Specific markets, make sure the market you're testing from is selected. You can check this in the Markets section of the Settings tab.

7. Overlapping offers

If two published offers share the same trigger products, a warning banner appears on the dashboard. Overlapping offers can interfere with each other — review and resolve the conflict.

Still not working?

Use the live chat in the app (bottom-right corner) or email support. Include your offer name and which placement you're testing.