Common questions and support documentation

• How to add a Countdown Timer using Shopify App Blocks
• How to Embed an Essential Countdown Timer in Your Emails
• Timer not showing – Main Reasons and Solutions
• How to Cancel the Essential Countdown Timer Bar Subscription?
• How to Update Your Plan on Essential Countdown Timer (and How Timer Views Work)
• How to set up Product Page Timer
• How to set up Top Bar Type of Timer
• How to set up Daily Recurring Type of Timer
• How to set up Countdown to a date Type of Timer
• How to place a Landing Page Countdown Timer on the Homepage

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• Why Post Purchase Offers Don’t Appear – Troubleshooting Guide
• Post Purchase Page Setup Guide
• How We Handle Your Customers Data on Essential Upsell & Cross Sell
• How Pricing Plans Work in Essential Upsell & Cross Sell app
• Discount Not Applied: Main Reasons and Solutions
• How Post Purchase Upsells Affect Your Order Fulfillment
• Upsell Not Showing: Main Reasons and Solutions
• A Simple Guide to Upsell Offer Types in Essential Upsell
• How to set up the Add-On Upsell Offer and How it Works
• How to Cancel the Paid Plan on Essential Upsell & Cross Sell App

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• How to Place the Essential Announcement Bar Anywhere on Your Website
• How to Translate the Announcement Bars
• How to Cancel the Essential Announcement Bar Subscription?
• How to use Geolocation Targeting on Essential Announcement Bar app
• Main Reasons Why the Announcement Bar Is Not Showing on Your Website
• Announcement Bar Types: How They Differ and How to Set Them Up
• How to Update Your Announcement Bar Plan (And How Views Are Counted)
• How to Add an Icon on the Announcement Bar 🖼️
• How to Place an Announcement Bar Inside the Cart Drawer or Cart Page

• How to enable Free Shipping on Shopify Settings
• How to Add Free Shipping Bar using App Blocks
• How to Add Free Shipping Bar on your Shopify Store
• How to set up Shopify Markets
• How to use Geolocation Targeting on the Essential Free Shipping Upsell app
• How to Cancel Your Essential Free Shipping Upsell Subscription?
• How to Translate the Boosters
• How to place Free Shipping Upsell inside the Cart Drawer/Cart Page
• Main Reasons Why the Free Shipping Upsell Is Not Rendering on Your Website
• How to Update the Plan on Essential Free Shipping Upsell (and how views are counted)

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• How to Place the Essential Trust Badge Anywhere on Your Site
• How to Change How Many Icons are Displayed in One Row
• How to Cancel the Essential Trust Badges & Icons Subscription?
• How to Translate the Trust Badges
• How to use Geolocation Targeting on Essential Trust Badges & Icons app
• How to Place the Trust Badge & Icons Widget Inside the Cart Drawer or Cart Page
• Trust Badges Not Showing – Main Reasons and Solutions
• How to Update the Plan on Essential Trust Badges & Icons (and How Views Work)
• How to Upload Your Own Icon or Image in the Trust Badges Widget

• Enable Back in Stock notifications in your store
• Managing Preorder Partial Payments in Shopify with Essential Preorder App
• 📦 How Preorder Campaigns Work in Essential Preorder
• Essential Preorder app: setup and feature walkthrough
• Set up your Sender Email in Essential Preorder & Presale
• Preorder & Bundle Compatibility
• Setup DKIM: how to add DNS records to your domain
• Which Product Options Apps Work with Essential Preorder?
• Shopify “Continue selling when out of stock” and Essential Preorder
• Why is Preorder Button not Showing? Check Location Fulfillment Settings

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• How to Enable and Set Up Essential Cart Drawer
• How to Set Up Spend Tiers on Cart Drawer
• Cart Drawer Troubleshooting and FAQ
• How to Use Discounts and Discount Codes on Cart Drawer
• How to Translate Cart Drawer and Sticky Add to Cart
• How to Set Up Upsell Offers on Cart Drawer
• How to Style and Brand the Cart Drawer
• How to Configure Cart Drawer Behaviour and Footer
• How to Set Up Essential Sticky Add to Cart
• How to Add Custom HTML Blocks to Cart Drawer

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• How Rockit Discounts & Sales Works: A Quick Overview
• How to Prevent Double Discounts with Shopify Discount Codes
• Setting Up Your First Sale in Rockit Sales
• Why Did My Discounts Disappear After a While in Rockit Sales?
• How to Display Cart Savings Using Rockit’s Widget
• Adding a Countdown Timer to Your Product Pages using Rockit Sales app
• Why Are Some Products Not Discounted Using Rockit Sales (and How to Fix It)

• 🚀 Getting Started with Essential Loyalty: Complete Setup Guide for Shopify
• How We Handle Your Customer Data on the Essential Loyalty Program & Rewards
• How to Translate Your Loyalty Widget & Dedicated Loyalty Page
• Understanding How Points Work in Essential Loyalty
• Customer Data Import Guidelines
• 💬 Referral Program: Rewarding You and Your Friends!
• 📧 Email Notifications: Keep Your Customers Engaged!
• 🧭 How to Change the Position of the Essential Loyalty Widget on Your Shopify Store
• How Pricing Plans Work in Essential Loyalty App
• How to Cancel the Paid plan on Essential Loyalty App

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• AB Test Planning Guide
• Template Testing Tutorial
• Interpreting Your Test Results
• Why Essential A/B Test Traffic Isn’t Exactly 50/50 (or other chosen Traffic split), and why not all visitors are counted
• Why Essential A/B Testing Shows Fewer Orders Than Shopify
• How we handle Data on Essential CRO Split AB Testing app

• How to Set Up the Estimated Delivery Widget
• How Delivery Dates Are Calculated in the Essential Estimated Delivery
• How to Translate Estimated Delivery Widget
• How to set up Estimated Delivery Widget in Different Markets
• How to Set Up cart placement feature on Estimated Delivery App
• How to Set Up checkout placement feature on Estimated Delivery App

• How to Generate an AI Blog Post
• How to Publish Your AI-Generated Articles
• How to Cancel the paid Plan on AI Blog Post
• How to update your Essential AI Blog Post plan

• How to setup Customer Portal on the Subscriptions app
• How to show Subscriptions as an Upsell
• Getting started with Essential Subscriptions app
• How to Manage Subscriptions
• How to Create a Subscription app Campaign
• Subscriptions app Customer Notification Emails
• Subscription app Analytics
• How to Customise the Subscription Widget
• Subscriptions app Billing and Inventory Settings
• How to Customise Sender Email on Subscription app

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• Getting Started with Essential Free Gift BOGO BXGY App
• Scheduling, Markets and Customer Targeting for Free Gift BOGO BXGY App
• Widget Placements and Design for Free Gift BOGO BXGY App
• Setting Up a Spend X Get Gift Offer for Free Gift BOGO BXGY App
• Troubleshooting: Widget Not Showing Free Gift BOGO BXGY App
• Translations for Free Gift BOGO BXGY App
• Setting Up a BXGY or BOGO Offer
• Offer Types of Free Gift BOGO BXGY App

• Delivery Method Customizations on Essential Checkout
• 🎉 Getting Started with Essential Checkout app
• Validate and Block Checkout on Essential Checkout Extensions app
• Building Conditions (the "when") on Essential Checkout
• Troubleshooting & FAQ of the Essential Checkout app
• Payment Method Customization on Essential Checkout
• Managing and Publishing Your Rules on Essential Checkout