How do I release preorder orders that are on hold? (Essent Preorder Back in Stock app)
If your campaign's fulfilment status is On hold, Shopify holds the preorder items until you release them.
- In Shopify, go to Orders and open the order.
- In the fulfilment section marked On hold, click Release hold. Shopify may warn about an app's fulfilment agreement. It's safe to continue.
- Fulfil as normal.
Good to know
- Shopify only lets you release holds one order at a time. There's no bulk release button in Shopify or the app. To automate it, use the Shopify Flow action Release preorder fulfilment hold.
- Filter preorder orders in Shopify by the tag Essential Preorder (or your own campaign tag).
- Scheduled orders release themselves on the due date (around midday store time).
- New stock arriving doesn't release existing orders automatically.
- On hold and Scheduled need Shopify Payments.
Full guide: Fulfil preorders: on hold, scheduled, tags and releasing orders.