Why isn't my countdown timer or announcement bar showing? (Essential Countdown Timer app)
Work through these checks in order. Most missing timers are caused by the first two steps.
- Turn on the app embed for each theme you use. Go to Online Store → Themes → Customize → App embeds, turn on Countdown Timer, and select Save.
- Add an app block if you place a timer manually. Go to Online Store → Themes → Customize → Products → Default product → Add block → Apps → Countdown Timer. Each product template needs its own block.
- Check the theme. Shoppers only see the published (live) theme. You can configure an unpublished theme, but it must be published before shoppers see your changes.
- Check the placement. Make sure the timer is set for the right place: top bar, bottom bar, product page, or cart page. Cart timers are hidden while the cart is empty.
- Check the schedule and targeting. Check the start and end dates, recurring days, country and product rules, and that the timer is published, not a draft.
Good to know
- Saved changes can take a short while to appear on the live store. Refresh the page, or open it in an incognito window, to check.
- Test on the live store. The theme editor preview can look different.
- If the timer still does not show after these steps, contact support and tell them your theme name and a link to the page.