Why is my free gift in the cart but not discounted at checkout? (Essential Free Shipping Upsell app)

A free gift is added to the cart by the app when the goal is reached. At checkout, the app's discount makes that gift line free. The discount only applies to the gift line that the app added. If the customer adds the same product on their own, that copy is not discounted.

If the gift is in the cart but not discounted, check these:

• The gift line still has the app's marker. Changing or removing the gift line in the cart can remove the marker, and then the discount stops.
• The gift product is the variant set up for this goal. If you change the gift variant, save the booster so the new setting is synced.
• The app's automatic discount exists and is active in Shopify Discounts. Check this in Shopify admin.

If these checks don't solve the problem, contact our support team.