Why does my post-purchase offer still show English text when my store language is Dutch? (Essential Upsell app)
Post-purchase offers have their own translations. The title, subtitle, and countdown text are not taken from the regular offer editor. They come from the offer's Translations section, and each post-purchase step needs its own translation.
- Open the post-purchase offer in Essential Upsell and go to Content.
- Open Translations and click Add translation.
- Select Dutch.
- Add the title, subtitle, and countdown text for each step: First upsell, Second upsell, and Downsell, if you use them.
- In the countdown text, keep the timer placeholder exactly as the editor shows it. Without it, the countdown value is not inserted.
- Click Save, then publish the offer again.
The post-purchase page uses the language set by Shopify for the customer. If no Dutch translation exists for a step, the English text is shown instead.
Shopify controls the action buttons on the post-purchase page, so their labels cannot be changed in Essential Upsell.