Why does my post-purchase offer still show English text when my store language is Dutch? (Essential Upsell app)

Post-purchase offers have their own translations. The title, subtitle, and countdown text are not taken from the regular offer editor. They come from the offer's Translations section, and each post-purchase step needs its own translation.

  1. Open the post-purchase offer in Essential Upsell and go to Content.
  2. Open Translations and click Add translation.
  3. Select Dutch.
  4. Add the title, subtitle, and countdown text for each step: First upsell, Second upsell, and Downsell, if you use them.
  5. In the countdown text, keep the timer placeholder exactly as the editor shows it. Without it, the countdown value is not inserted.
  6. Click Save, then publish the offer again.

The post-purchase page uses the language set by Shopify for the customer. If no Dutch translation exists for a step, the English text is shown instead.

Shopify controls the action buttons on the post-purchase page, so their labels cannot be changed in Essential Upsell.

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