Why doesn't my cart page offer appear in the cart? (Essential Upsell app)

Cart page offers appear on the cart page at /cart. They do not appear in the slide-out cart drawer. If your store uses a cart drawer, the drawer needs its own placement.

1. Publish the offer. Saving is not enough. The offer must be published.
2. Turn on the app embed. Go to Online Store → Themes → Customize → App embeds, turn on Essential Upsell, and click Save.
3. Add a matching product. The offer's trigger rules still apply on the cart page. If the cart does not match the trigger, the offer does not appear.
4. Check the offer products. The products must be published to the Online Store, have an available variant, and not be excluded by the offer's filters. If Hide products already in cart is on, products already in the cart are removed from the offer.
5. Check the app block placement. If you added an Essential Upsell block to the cart page, place it in a visible section of the cart, not inside a hidden tab or collapsed section.
6. Test the live store. The theme editor preview can show sample products and does not run the live checks. Open your store in a private window, add the matching product, and go to /cart.

If the offer still does not appear, contact support with your theme name and the product you added to the cart.