How do customers cancel their subscription? (Essential Subscriptions app)

Customers cancel in the customer portal. They sign in to their customer account on your store, open their subscriptions and click Cancel subscription. The app's emails also include a Manage your subscription button that takes them there.

• Make sure the portal is set up. See How to setup Customer Portal.
• If a plan has a minimum number of payments (Customers can cancel after), the customer can't cancel until they've made those payments.
• You can also cancel for them: open the subscription in the app and click Cancel subscription.

Your own cancellation terms and refunds are up to your store policy. See What You Can Change, and What Only Your Customer Can Do.