Are taxes and shipping included when customers earn points? (Essential Loyalty app)

By default, points are calculated on the full order total that the customer paid, after discounts. This includes shipping and any tax charged on top of the product prices.

You can leave shipping or tax out of the points calculation:

1. Go to Program → Points → Place an order.
2. In the Exclude from earning section, tick Exclude shipping and/or Exclude taxes. Save.

Good to know

• These two options are available on the Essential plan and higher.
• Discounts always reduce the amount that earns points. A customer who pays less for an order earns fewer points.
• If your prices already include tax (for example, VAT-inclusive pricing), the tax exclusion does not remove that tax. It only removes tax that Shopify adds on top of the product prices.
• Tips and duties are not removed by these options.