When do customers receive their points? (Essential Loyalty app)

Points for a normal order are awarded when the order is paid. They are not awarded when the order is created, and they do not wait for the order to be fulfilled.

Good to know

• Unpaid orders: an order that is still unpaid does not earn points yet. The points are added once the payment is complete.
• B2B orders: B2B orders can earn points when they are created, even if they are not paid yet.
• Refunds and cancellations: if an order is refunded or cancelled, the points for that order are taken back. For partial refunds, only the matching share is removed.
• No double counting: the same order is not awarded points twice, even when Shopify sends several update notifications for it.