Why is the points badge not showing on my product cards? (Essential Loyalty app)

Work through these checks in order. Most missing badges are caused by step 1 or step 2.

1. Check your plan and the placement toggle. The product card placement is turned off by default and requires the Essential plan or higher. In the Loyalty app, make sure the product card placement is switched on.
2. Check the app embed on your live theme. Go to Online Store → Themes → Customize → App embeds and make sure the Essential Loyalty embed is on. Check this on the theme that is published, not a draft theme.
3. Add the app block to the product card section. If your theme uses app blocks, open the collection template in Online Store → Themes → Customize and add the Essential Loyalty block to the product card section. An app block added to a different template or theme will not show on collection pages.
4. Custom or heavily edited themes. The app finds product cards automatically only in supported themes. If your theme has a custom product card layout, ask support to set up a custom placement anchor.
5. Hidden by theme CSS. Some themes or apps hide elements with CSS. Look for the badge in the page source, or ask support to check it.
6. Test in a clean window. Clear the cache or open the store in an incognito window and hard refresh the page.

Good to know

• After you change a placement or a points rule, the storefront can take a short time to show the new settings.
• Enabling the app embed alone does not show every placement. Each placement (product card, product page, cart) is turned on separately.