Which emails does Essential Loyalty send, and how do I edit or turn them off? (Essential Loyalty app)

Essential Loyalty sends its own loyalty emails. You can edit them and turn each one on or off in the app.

Turn emails off

1. Go to Essential Loyalty → Settings → Emails.
2. For each email you don't want, select Turn off.

There is no single "turn off all" button, so turn off each email in the list. This only affects the Loyalty emails. Shopify's own order emails and your marketing emails are not changed. Pausing the whole loyalty program also stops points and rewards, so don't use it just to stop emails.

Edit an email

1. Go to Settings → Emails and select Edit next to the email.
2. Change the subject, title, body, button text, footer, and translations.

Points amounts, reward values, currency, and action names are filled in automatically. Action names are edited under Points → Ways to Earn.

Good to know

• A refund removes the points for that order, but it does not send a refund email, and it does not send a "points earned" email.
• If you use Klaviyo, the app sends a "Points Deducted" event when points are removed. Omnisend receives profile information only, not loyalty events.
• Emails are sent from the app's address by default. On the Essential plan and higher, you can use your own domain (see the sender address steps in the app).