The app embed is on in my theme, but the app still says it's disabled. What should I do? (Essential Estimated Delivery Date app)

The app asks Shopify whether the app embed is active on your currently published theme. If the app still shows Disabled or an Activate button, check the following:

  1. You edited the live theme. In Online Store → Themes, open Customize on the theme marked as current/published, not on a copy or draft theme.
  2. The embed is saved. In App embeds, make sure Essential Estimated Delivery is turned on, then click Save in the top right of the theme editor.
  3. The app page is refreshed. If you turned the embed on in another tab, reload the app page so it checks the status again.

The app shows the app embed and the app block separately. Adding the app block to a product template does not turn on the app embed, and product page and cart widgets need the app embed to be on. See How to Set Up the Estimated Delivery Widget for the full setup.

If it still shows as disabled after these steps, contact us and we'll check your theme.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us