Why is my free gift charged at checkout when I run other discounts? (Essential Free Gift BOGO BXGY app)

If the gift is added to the cart but isn't free at checkout, the most common cause is another discount on the same order that the offer isn't allowed to combine with.

Shopify only applies two discounts together when both allow it. If they can't combine, Shopify applies only one of them, and the gift discount can be the one that's dropped.

How to fix it:

  1. Open the offer in Essential Free Gifts and go to the Offer tab.
  2. In Combinations, tick the type of discount your other promotion uses:
    • Shipping discounts for free shipping offers. This includes free shipping from Shopify, Essential Cart Drawer spend tiers or Essential Free Shipping Upsell. This box is off by default.
    • Product discounts or Order discounts for other automatic discounts or discount codes. These two boxes are on by default.
  3. Save the offer.
  4. Check the other discount too. In Shopify → Discounts, open it and make sure it's allowed to combine with product discounts (the gift's discount type).

Other causes:

  • A very large offer. Many hundreds of hand-picked trigger or gift products can push the offer past Shopify's checkout discount limit. The editor shows a warning when this happens. See Troubleshooting: Widget Not Showing.
  • The cart only. In many themes the cart still shows the gift at its normal price. The discount is applied at checkout, where the gift shows as free.

If the gift is still charged after these checks, contact us with the offer name and a test cart, and we'll take a look.

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