Why isn't my payment rule changing my credit card payment method? (Essential Checkout app)
If your store is in the United States or Canada and isn't on Shopify Plus, Shopify doesn't let apps hide, rename or reorder credit card methods. The rule saves and shows as Active, but it has no effect on those methods at checkout.
Rules for other payment methods, such as PayPal, cash on delivery or bank transfer, work on every plan. If your rule targets one of those and still doesn't work, check that:
- the rule's Status is Active and you clicked Save,
- the payment method name in the rule matches the name customers see at checkout. If it doesn't, add it with Contains and part of the name.