Post Purchase Page Setup Guide

Learn how to set up and configure Post Purchase Page upsells on the Essential Upsell & Cross Sell app.

What is Post Purchase Page Upsell? ❓

Post Purchase Page upsells appear immediately after a customer completes their payment, before they reach the thank you page. This timing allows you to capture additional sales while the customer is still in a buying mindset and their payment information is securely stored by Shopify. Best Practice is to offer upsell products that complement the original purchase and use attractive discounts (15-30% typically perform well)

Setting Up Your Post Purchase Page 📈

Step 1: Enable Post Purchase in Shopify Settings

1. Go to your Shopify Admin
2. Navigate to Settings > Checkout
3. Enable Essential Upsell as your post-purchase app

⚠️ Important: Only one post-purchase app can be active at a time. If you have other post-purchase apps installed, you’ll need to choose which one to use.

Step 2: Configure and Publish Your Post Purchase Campaign

1. Open the Essential Upsell app
2. Click Create offer
3. Choose Post purchase page upsell
4. Set up your offer:

• Product Selection: Choose what products will trigger post-purchase page upsell when they are bought, and what products you want to offer
• Discount and Shipping: Set a percentage or fixed amount discount and set free or paid shipping for additional offer items (offer items will be added to the original order and can be fulfilled together)
• Downsell offer: you can add one additional post-purchase upsell if the customer declines the first or second offer
• Publish the Campaign: Customize the design and publish the campaign

Step 3: Test Your Setup

Before going live, test your post-purchase flow:

1. Place a test order using a supported payment method
2. Complete the checkout process
3. Verify that the post-purchase offer appears

4. Test both accepting and declining the offer

   
   

ℹ️ Test order: You can place a test order by simulating a transaction through Shopify's Bogus Gateway. More information at: https://help.shopify.com/en/manual/checkout-settings/test-orders

Troubleshooting

If your post-purchase offers aren’t appearing, please visit our Troubleshooting article