Frequently Asked Questions
Quick answers to the questions merchants ask most. Each answer links to the detailed article where one exists.
Setting Up Offers
How do I give a free gift when a customer buys a specific product?
Create a BXGY offer. Pick the trigger products (or a collection), then pick the gift. See Setting Up a BXGY or BOGO Offer.
How do I give a free gift when the cart reaches a certain amount, like $50?
Create a Spend X Get Gift offer and set the minimum cart value. See Setting Up a Spend X Offer.
Can I offer a discount instead of a free gift?
Yes, three ways: - Spend X get discount — cart value unlocks a % or fixed discount on a chosen product - BXGD — buying product X unlocks a discount on product Y - Buy X get discount on whole cart — buying product X discounts the entire order at checkout
Can I run a buy-one-get-one-free promotion?
Yes — the BOGO offer type. The customer buys a product and gets another unit of the same product free.
Can I give free shipping instead of a product?
Yes — create a Spend X offer with the Shipping discount reward (use the "Spend X get free shipping" card for a shortcut). Set it to 100% for fully free shipping.
Can the customer choose their gift?
Yes. Add several gift products and set gift adding to manual — the widget shows the list with Add buttons. Use Gift limit → Specific quantity to cap how many they can pick.
Can the customer pick the gift's size or color?
Yes — if the gift product has variants, the widget shows a variant dropdown before adding. You can also restrict the gift to specific variants when you pick it.
Can the offer repeat — buy 2, get 2?
Yes. Set Maximum uses per order to the number of repeats you allow. Buying twice the trigger quantity then grants two gifts, and so on up to your cap.
Can I use a big collection — hundreds or thousands of products — as the trigger?
Yes. Collection triggers work at any size, and products you add to the collection later qualify automatically. The product list shown in the editor is read-only — the collection itself is what counts.
Can I exclude certain products, like gift cards, from qualifying?
Yes. BXGY/BOGO offers have "Exclude specific products or collections from counting toward the trigger"; Spend X offers let you exclude from (or limit to) the products counting toward the cart value.
Who Sees the Offer
Can I limit the offer to VIP or wholesale customers?
Yes — under Target specific customers, choose Tagged customers and list the tags (e.g. vip ). Only logged-in customers carrying one of those tags qualify.
Can I make an offer only for new customers? Or only returning ones?
Yes — New customers only targets shoppers with no previous orders; Returning customers targets shoppers with at least one.
Can I create a hidden offer for an influencer campaign or email list?
Yes — the Secret link option. The offer only works for customers who open your store through the generated link. Share it anywhere; anyone without the link won't see or get the offer.
Can I run the offer only in certain countries?
Yes — set Markets to Specific markets and pick them. Spend X offers can also set a different minimum cart value per market, and discount offers a different discount value per market.
The Widget
Where can the widget appear?
Four placements, each published independently from its own tab: Cart, Product page, Floating gift, and Announcement bar. See Widget Placements & Design.
Can I run an offer without showing any widget?
Yes — offers that add the gift automatically can be published from the Offer tab with Publish offer. The gift is applied in the cart and at checkout with nothing shown on the page.
Can I change the widget's text?
Yes — every text (titles, buttons, progress labels) is editable per placement in the Content section, with separate text for the locked, unlocked, and added states.
Does the widget support multiple languages?
Yes — add translations per placement for any language configured in your Shopify Markets. See Translations.
Can I make the widget match my store's design?
Yes — pick one of 20 design templates, then fine-tune any color, border, font, and shadow. Your changes mirror automatically to placements you haven't published yet.
Can I show the widget only on specific pages?
Yes — each placement has Page targeting (all products, specific collections/products, home page only, or everywhere with exclusions).
Why isn't the widget showing on my store?
Most often the app embed isn't enabled in your theme. Work through Troubleshooting: Widget Not Showing.
Pricing & Checkout
The cart shows the gift at full price — is that a bug?
No — discounts apply at checkout. The cart may show the original price, but checkout shows the gift free (or discounted) with the original price struck through.
The gift was added but the customer was charged at checkout. Why?
The usual causes: a very large offer (many hundreds of hand-picked trigger or gift products — the editor warns you; collection and "All products" triggers are not affected), or combination rules blocking the discount. See items 8 and 7 in Troubleshooting.
Does the offer stack with my discount codes?
Only if you allow it. The Combinations checkboxes control stacking with product, order, and shipping discounts — all off by default, so the offer won't stack unless you opt in.
Can I run two offers at the same time?
Yes. Whether they stack on the same cart is governed by each offer's Combinations settings — two offers combine only when each allows the other's discount type; otherwise the older offer wins for that cart.
Does it work with subscription products?
Yes. "Offer applies to" controls whether one-time purchases, subscriptions, or both count as triggers. Note: for subscription gifts, the discount applies to the first order — renewals bill at the plan price.
Does the customer pay tax or shipping on a free gift?
The gift's price is discounted to zero, so there's no product charge or tax on it. Shipping is calculated by your store's shipping settings as usual (use a Spend X shipping discount if you want to cover that too).
Running & Managing Offers
Can I schedule an offer for a sale like Black Friday?
Yes — set a start and/or end date in Scheduling. The offer activates and deactivates automatically, in your store's timezone.
How do I stop an offer immediately?
Open the offer and click Unpublish offer on the Offer tab — one click unpublishes every placement and fully stops the offer.
What happens if the gift product goes out of stock?
The offer pauses automatically — widgets hide it and automatic adding stops — and resumes as soon as the product is back in stock. If you fulfill regardless of stock, untrack the product's inventory instead.
What happens if I archive or set a trigger product to draft?
It's ignored automatically: archived and draft products can't be bought, so they stop counting as triggers or gifts until you restore them. The offer itself is untouched.
Can I see how much revenue my offers generate?
Yes — the Analytics page shows orders and revenue attributed to your offers, filterable by date range.
Will the widget slow my store down?
No meaningful impact — the widget script loads asynchronously and doesn't block your page from rendering.
What happens when I uninstall the app?
Widgets disappear from your store immediately and the app's discounts stop applying. Your configuration is kept for about 48 hours in case you reinstall; after that it's erased.
Didn't find your question? Use the live chat in the app or email support — we're happy to help.