❔ FAQ
- How do I take preorders for a product that is still in stock? (Essent Preorder Back in Stock app)
- Is the remaining balance on a partial payment charged automatically? (Essent Preorder Back in Stock app)
- When are Back in Stock emails sent, and why didn't my customers get one? (Essent Preorder Back in Stock app)
- Where can I see or export my Back in Stock subscribers? (Essent Preorder Back in Stock app)
- Which payment methods work with preorders (PayPal, Klarna, Shop Pay)? (Essent Preorder Back in Stock app)
- Why aren't new variants or new collection products on preorder? (Essent Preorder Back in Stock app)
- Why do customers see a “One-time purchase” option on my preorder product? (Essent Preorder Back in Stock app)
- Why do I see two buttons, Sold out or Add to cart plus Notify me or Preorder? (Essent Preorder Back in Stock app)
- Why do my Back in Stock or preorder emails go to spam? (Essent Preorder Back in Stock app)
- Why does Shopify still send its normal order confirmation for preorders? (Essent Preorder Back in Stock app)
- Why does the app change "Continue selling when out of stock" on my products? (Essent Preorder Back in Stock app)
- Why is the Preorder button not showing on my product page? (Essent Preorder Back in Stock app)
- Why is there extra text like “Note: Preorder” or “Title: Default Title” under a preorder item in the cart? (Essent Preorder Back in Stock app)
- Why isn't my discount working on preorder products? (Essent Preorder Back in Stock app)
- Why isn't the Notify me button showing on my sold-out product? (Essent Preorder Back in Stock app)
- Why isn't the preorder badge showing on my products? (Essent Preorder Back in Stock app)
- Why was I charged, and how do I cancel or get a refund? (Essent Preorder Back in Stock app)
- Why wasn't an order tagged as a preorder? (Essent Preorder Back in Stock app)