Common questions and support documentation

• Interpreting Your Test Results
• AB Test Planning Guide
• Template Testing Tutorial

• How to Place the Essential Announcement Bar Anywhere on Your Website
• How to Translate the Announcement Bars
• How to cancel the Essential Announcement Bar subscription?
• How to use Geolocation Targeting on Essential Announcement Bar app

• How to Embed an Essential Countdown Timer in Your Emails
• Timer not showing – Main reasons and solutions
• How to add a countdown timer using Shopify app blocks
• Product page timer
• How to cancel the Essential Countdown Timer Bar subscription?
• Top Bar Countdown Timer
• Countdown to a date
• Daily Recurring Timer
• Landing Page Countdown Timer
• How to place a Landing Page Countdown Timer on the Homepage

Browse all articles

• How to enable free shipping on Shopify settings
• How to add free shipping bar using app blocks
• How to Add Free Shipping Bar on your Shopify store
• How to set up Shopify markets
• How to cancel your Essential Free Shipping Upsell subscription?
• How to use Geolocation Targeting on the Essential Free Shipping Upsell app
• How to Translate the Boosters

• 🚀 Getting Started with Essential Loyalty: Complete Setup Guide for Shopify
• Understanding How Points Work in Essential Loyalty
• 💬 Referral Program: Rewarding You and Your Friends!
• Customer Data Import Guidelines
• 📧 Email Notifications: Keep Your Customers Engaged!
• 🧭 How to Change the Position of the Essential Loyalty Widget on Your Shopify Store

• 📦 How Preorder Campaigns Work in Essential Preorder
• Set up your sender email in Essential Preorder & Presale
• Preorder & Bundle Compatibility
• Managing Preorder Partial Payments in Shopify with Essential Preorder App
• Setup DKIM: how to add DNS records to your domain
• Which product options apps work with Essential Preorder?
• Why is Preorder button not showing? Check Location fulfilment settings
• Essential Preorder app: setup and feature walkthrough September 2025
• Why discounts may not work with preorders (and how to fix it)
• How to improve email deliverability?

Browse all articles

• How to setup Essential Sticky Add to Cart

• How to Place the Essential Trust Badge Anywhere on Your Site
• How to Change how many Icons are Displayed in One Row
• How to cancel the Essential Trust Badges & Icons subscription?
• How to Translate the Trust Badges
• How to use Geolocation Targeting on Essential Trust Badges & Icons app

• Upsell Not Showing: Main Reasons and Solutions
• Discount Not Applied: Main Reasons and Solutions
• Why Post Purchase Offers Don’t Appear – Troubleshooting Guide
• How We Handle Your Customers Data on Essential Upsell & Cross Sell
• Post Purchase Page Setup Guide
• How Post Purchase Upsells Affect Your Order Fulfillment