Common questions and support documentation

• How to Embed an Essential Countdown Timer in Your Emails
• Timer not showing – Main Reasons and Solutions
• How to add a Countdown Timer using Shopify App Blocks
• How to Cancel the Essential Countdown Timer Bar Subscription?
• How to set up Product Page Timer
• How to set up Top Bar Type of Timer
• How to set up Countdown to a date Type of Timer
• How to set up Daily Recurring Type of Timer
• How to place a Landing Page Countdown Timer on the Homepage
• Landing Page Countdown Timer

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• Why Post Purchase Offers Don’t Appear – Troubleshooting Guide
• Post Purchase Page Setup Guide
• How We Handle Your Customers Data on Essential Upsell & Cross Sell
• How Post Purchase Upsells Affect Your Order Fulfillment
• How Pricing Plans Work in Essential Upsell & Cross Sell app
• Upsell Not Showing: Main Reasons and Solutions
• How to Cancel the Paid Plan on Essential Upsell & Cross Sell App
• Discount Not Applied: Main Reasons and Solutions
• How to set up the Add-On Upsell Offer and How it Works
• A Simple Guide to Upsell Offer Types in Essential Upsell

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• How to Place the Essential Announcement Bar Anywhere on Your Website
• How to Translate the Announcement Bars
• How to Cancel the Essential Announcement Bar Subscription?
• How to use Geolocation Targeting on Essential Announcement Bar app
• How to Place an Announcement Bar Inside the Cart Drawer or Cart Page
• Announcement Bar Types: How They Differ and How to Set Them Up
• Main Reasons Why the Announcement Bar Is Not Showing on Your Website
• How to Add an Icon on the Announcement Bar 🖼️
• How to Update Your Announcement Bar Plan (And How Views Are Counted)

• How to enable Free Shipping on Shopify Settings
• How to Add Free Shipping Bar using App Blocks
• How to Add Free Shipping Bar on your Shopify Store
• How to set up Shopify Markets
• How to Cancel Your Essential Free Shipping Upsell Subscription?
• How to use Geolocation Targeting on the Essential Free Shipping Upsell app
• How to Translate the Boosters
• How to place Free Shipping Upsell inside the Cart Drawer/Cart Page
• How to Update the Plan on Essential Free Shipping Upsell (and how views are counted)
• Main Reasons Why the Free Shipping Upsell Is Not Rendering on Your Website

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• How to Place the Essential Trust Badge Anywhere on Your Site
• How to Change How Many Icons are Displayed in One Row
• How to use Geolocation Targeting on Essential Trust Badges & Icons app
• How to Cancel the Essential Trust Badges & Icons Subscription?
• How to Translate the Trust Badges

• 📦 How Preorder Campaigns Work in Essential Preorder
• Set up your Sender Email in Essential Preorder & Presale
• Managing Preorder Partial Payments in Shopify with Essential Preorder App
• Preorder & Bundle Compatibility
• Enable Back in Stock notifications in your store
• Setup DKIM: how to add DNS records to your domain
• Essential Preorder app: setup and feature walkthrough
• Which Product Options Apps Work with Essential Preorder?
• Why is Preorder Button not Showing? Check Location Fulfillment Settings
• Why Discounts may not Work with Preorders (and how to fix it)

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• How to set up Essential Sticky Add to Cart

• Why Did My Discounts Disappear After a While in Rockit Sales?
• Setting Up Your First Sale in Rockit Sales
• How Rockit Discounts & Sales Works: A Quick Overview
• How to Display Cart Savings Using Rockit’s Widget
• Adding a Countdown Timer to Your Product Pages using Rockit Sales app
• How to Prevent Double Discounts with Shopify Discount Codes
• Why Are Some Products Not Discounted Using Rockit Sales (and How to Fix It)

• 🚀 Getting Started with Essential Loyalty: Complete Setup Guide for Shopify
• Understanding How Points Work in Essential Loyalty
• Customer Data Import Guidelines
• 💬 Referral Program: Rewarding You and Your Friends!
• 📧 Email Notifications: Keep Your Customers Engaged!
• 🧭 How to Change the Position of the Essential Loyalty Widget on Your Shopify Store
• How We Handle Your Customer Data on the Essential Loyalty Program & Rewards
• How to Translate Your Loyalty Widget & Dedicated Loyalty Page
• How Pricing Plans Work in Essential Loyalty App
• How to Update Your Plan on Essential Loyalty

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• AB Test Planning Guide
• Interpreting Your Test Results
• Template Testing Tutorial
• Why Essential A/B Test Traffic Isn’t Exactly 50/50 (or other chosen Traffic split), and why not all visitors are counted
• Why Essential A/B Testing Shows Fewer Orders Than Shopify

• How to Generate an AI Blog Post
• How to update your Essential AI Blog Post plan
• How to Cancel the paid Plan on AI Blog Post
• How to Publish Your AI-Generated Articles